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    Terms and Conditions

    1. Introduction
      • Welcome to the Panama Canal Visitors Centers online store. The domain owner is the PANAMA CANAL AUTHORITY (ACP), an autonomous legal entity of Public Law created by Title XIV of the Political Constitution of the Republic of Panama, organized by Law 19 of June 11, 1997. By using our website and our services, you agree to comply with the following terms and conditions. Please read them carefully.
    2. Definitions
      • Platform: The website and services offered by the Panama Canal Visitor Centers online store.
      • User: A person who accesses and uses the platform.
      • Tickets: Tickets for events sold through the platform.
    3. Use of the platform
        The information provided must be accurate and up to date.

        The user agrees to use the services of this platform in accordance with the Law and the provisions of these Terms of Use and the applicable Privacy Policy. The user must refrain from any illegal act or contrary to these Terms of Use.

    4. Ticket purchase
      • All sales are final and non-refundable. See the no-refund policy.
      • By making a purchase, the user agrees that the authorized payment methods on the platform are the only valid ones.
      • Tickets are valid only for the specified event and date.
      • Resale of tickets is prohibited.
      • Tickets will be delivered digitally via email or direct download on the platform.
      • It is the customer’s responsibility to ensure that the provided email address is correct.
      • Tickets are personal and non-transferable. We reserve the right to deny entry to the event to anyone who does not comply with the terms and conditions of the ticket.
    5. Liability
      • PANAMA CANAL AUTHORITY (ACP) is not responsible for losses or damages arising from the use of the website.
      • PANAMA CANAL AUTHORITY (ACP) does not guarantee the continuous availability of the website.
      • It is the user’s responsibility to ensure that the information provided during the purchase is correct.
      • PANAMA CANAL AUTHORITY (ACP) is not responsible for lost, stolen, or damaged tickets.
      • PANAMA CANAL AUTHORITY (ACP) is not responsible for event cancellations, schedule changes, or any other inconvenience related to the events.
    6. Intellectual property
      • All content on the Platform, including texts, graphics, and logos, is the property of PANAMA CANAL AUTHORITY (ACP) and is protected by intellectual property laws.
      • In no case shall it be understood that the access and navigation of the User on the Website or the use, acquisition, and/or contracting of products or services offered through it implies a waiver, transmission, license, or total or partial transfer of said rights by PANAMA CANAL AUTHORITY (ACP).
      • It is not allowed to remove, circumvent, or manipulate the copyright notice and any other identification data of the rights of PANAMA CANAL AUTHORITY (ACP).
      • It is also prohibited to modify, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, send by mail, transmit, use, treat, or distribute in any way all or part of the contents and products included in HTTPS://TICKETS.VISITCANALDEPANAMA.COM/ for public or commercial purposes, without the express and written authorization of PANAMA CANAL AUTHORITY (ACP).
    7. Modifications to the Terms
      • PANAMA CANAL AUTHORITY (ACP) reserves the right to modify these terms at any time. Modifications will be effective once published on the website.
      • PANAMA CANAL AUTHORITY (ACP) reserves the right to modify the presentation, configuration, content of the Website, and any of its services, as well as the conditions required for its access, use, and/or provision of services offered. Access and use of the contents and services after the entry into force of its modifications or changes in the conditions imply acceptance of the same.
    8. Applicable Law
      • These terms will be governed and interpreted in accordance with the provisions of Law 19 of June 11, 1997, as well as the regulations issued by the Board of Directors of the Panama Canal Authority (ACP) and the laws of the Republic of Panama.
    9. Contact

    No Refund Policy

    1. General

      By purchasing tickets through our platform, you accept our no-refund policy. Please read this policy carefully before making your purchase.

    2. No Refunds

      All ticket sales are final, and no refunds, changes, or cancellations are allowed.

      This policy applies to all tickets purchased through our platform, without exception.

    3. Policy Modifications

      We reserve the right to modify this policy at any time. Modifications will be effective once published on our platform.

    4. Contact

      For any inquiries or claims, please contact our customer service at tickets-info@pancanal.com.